All Systems Operational

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We continuously monitor the status of our systems and services. This site is updated If there are any interruptions or issues.

Uptime over the past 90 days. View historical uptime.
Phrase Strings (EU) Operational
Translation center Operational
Repo sync Operational
OTA Operational
Email delivery Operational
Ordering Operational
In-context editor Operational
API Operational
Phrase Strings (US) Operational
Translation center Operational
Repo sync Operational
OTA Operational
Email delivery Operational
Ordering Operational
In-context editor Operational
API Operational
Phrase TMS (EU) Operational
Analytics Operational
API Operational
CAT web editor Operational
Connectors Operational
File processing Operational
Machine translation Operational
Project management Operational
Term base Operational
Translation memory Operational
Phrase TMS (US) Operational
Analytics Operational
API Operational
CAT web editor Operational
Connectors Operational
File processing Operational
Machine translation Operational
Project management Operational
Term base Operational
Translation memory Operational
Phrase Orchestrator (EU) Operational
Workflow Builder Operational
Legacy Workflow Engine Operational
Next-Gen Workflow Engine Operational
Phrase Orchestrator (US) Operational
Workflow Builder Operational
Legacy Workflow Engine Operational
Next-Gen Workflow Engine Operational
Phrase Portal (EU) Operational
Phrase Portal (US) Operational
Identity management - IDM (EU) Operational
Identity management - IDM (US) Operational
Phrase Language AI API (EU) Operational
Phrase Language AI API (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - November 28, 2026 - Phrase TMS Connectors Database Maintenance Nov 28, 2026 09:00-11:00 CET

Start time: November 28, 2026 @ 09:00 CET
End time: November 28, 2026 @ 11:00 CET

Customers affected: Users of Phrase TMS connectors (EU and US data centers)
Products affected: Phrase TMS (repository and CMS connectors)

What will occur during maintenance:

• The maintenance applies to both the EU and US data centers.
• The maintenance window is 2 hours. Within it, connectors are expected to be unavailable for a maximum of 30 minutes in the US data center and 75 minutes in the EU data center.
• Connectors (for example Git, FTP, Dropbox, Google Drive and Contentful) will be unavailable during this time. This includes browsing, importing and exporting files through a connector.
• Automated project creation and scheduled connector syncs will be delayed until the maintenance is over. No data will be lost.
• Connector actions attempted during the maintenance may fail and will need to be retried afterwards.
• The rest of Phrase TMS stays available.

Why we're doing this:

• We are moving the connector database to new managed infrastructure to keep the platform reliable, secure and performant.
Posted on Nov 13, 2026 - 16:37 CET
System Metrics Month Week Day
Phrase TMS EU (Response Time)
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Phrase TMS US (Response Time)
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Phrase Strings EU (Response Time)
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Phrase Strings US (Response Time)
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Nov 14, 2026

No incidents reported today.

Nov 13, 2026

No incidents reported.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

Scheduled Maintenance - November 09, 2026 - Phrase Strings database upgrade (US data center)
Completed - The scheduled maintenance has been completed.
Nov 9, 09:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 09:00 CET
Scheduled - We will be performing a planned database upgrade for Phrase Strings in the US data center. During the window, there will be two short write interruptions of about 30–60 seconds each (database failover and fail back), and the customer-visible impact is expected to be under 5 minutes. During these interruptions, actions such as creating or editing keys and creating branches may fail or be slow. They should work on retry, and reads are not interrupted. API calls and integrations may return errors during that time, so clients should retry. Background jobs will retry automatically. No customer action is needed beforehand. Afterwards, please retry any request that failed during the window.
Oct 26, 19:40 CET

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Security Incident Affecting Phrase User Accounts
Postmortem - Read details
Nov 6, 17:49 CET
Resolved - Attackers signed in to existing Phrase user accounts with correct usernames and passwords. Once inside, the attackers mainly tried to misuse Phrase’s email notifications to send phishing messages to third parties. The activity came in several waves between late August and October 2026, most likely from more than one group of attackers. Phrase’s own systems were not breached: the attackers signed in with valid usernames and passwords that had been compromised outside of Phrase.
Nov 6, 17:44 CET

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Scheduled Maintenance - November 04, 2026 - Infrastructure upgrade (EU data center)
Completed - The scheduled maintenance has been completed.
Nov 4, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 CET
Scheduled - We will be performing scheduled maintenance on our infrastructure in the EU data center on Wednesday, November 4, 2026, from 08:00 to 12:00 CET (07:00 to 11:00 UTC). Traffic will be shifted gradually. No downtime is planned and no action is required on your side. Hostnames stay the same. If you allowlist Phrase by IP address, please allow our hostnames instead, as we don't guarantee static IP addresses.
Oct 17, 01:39 CEST

Nov 3, 2026

Degraded Performance of Phrase TMS (EU) starting on November 3, 2026 10:28 CET
Resolved - The issue affecting the Style Guides landing page in our EU region has been resolved. Access to Style Guides, Content Groups, and Phrase Ecosystem pages within Phrase TMS has been restored. We will continue to monitor the situation and implement further improvements to prevent recurrence.
Nov 3, 11:01 CET
Investigating - We are currently investigating an issue affecting the Style Guides landing page in our EU region. Customers may experience difficulty accessing Style Guides, Content Groups and Phrase Ecosystem pages within Phrase TMS. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.
Nov 3, 10:40 CET

Nov 2, 2026

Scheduled Maintenance - November 02, 2026 - Infrastructure upgrade (US data center)
Completed - The scheduled maintenance has been completed.
Nov 2, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 08:00 CET
Scheduled - We will be performing scheduled maintenance on our infrastructure in the US data center on Monday, November 2, 2026, from 08:00 to 12:00 CET (07:00 to 11:00 UTC). Traffic will be shifted gradually. No downtime is planned and no action is required on your side. Hostnames stay the same. If you allowlist Phrase by IP address, please allow our hostnames instead, as we don't guarantee static IP addresses.
Oct 17, 01:34 CEST

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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