Postmortem -
Read details
Jun 11, 21:23 CEST
Resolved -
This incident has been resolved.
Jun 10, 15:01 CEST
Monitoring -
We have identified and fixed the root cause. Analytics data should be flowing again for most projects starting today (22 May). We are working on re-ingesting the missing data for the period of 4–21 May, and will share progress updates until that's complete.
May 22, 13:08 CEST
Update -
We are continuing to investigate this issue.
May 21, 15:10 CEST
Investigating -
We are investigating an issue affecting Phrase Analytics (TMS) and Phrase Data since May 4, 2026.
Customers may see missing or incorrect analytics metrics for some jobs. Specifically:
Processed words may be missing for jobs with Chinese, Japanese, or Korean (CJK) as the source language.
Characters, completed words, confirmed words, and locked words may be missing for jobs across all language combinations.
We are continuing to investigate and will share further updates as soon as possible.
May 21, 11:42 CEST