Completed -
The scheduled maintenance has been completed.
May 23, 13:21 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 10:10 CEST
Scheduled -
Start time: May 23, 2023 @ 09:00 AM CET End time ETA: May 24, 2023 @ 12:00 AM CET
Customers affected: all Phrase users. Products affected: Phrase Suite.
What happened: The ongoing Email Service Disruption will require prolonged maintenance time until May 24, 2023 @ 12:00 AM CET.
Phrase email service is currently offline, impacting the sign-up and password recovery functions in Phrase Suite. The disruption is a result of a large influx of unwanted emails triggered by a bot that initiated numerous registrations. This has triggered the spam protection at Phrase email service provider's servers and caused the temporary disruption. In the meantime, users can reach out to Phrase support team to create a new account or reset their password.
Actions taken: Captcha is introduced to limit bot activity on the relevant pages.
May 23, 10:08 CEST
Completed -
The scheduled maintenance has been completed.
May 23, 09:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 14:21 CEST
Scheduled -
Start time: May 21, 2023 @ 09:00 AM CET End time ETA: May 23, 2023 @ 09:00 AM CET
Customers affected: all Phrase users. Products affected: Phrase Suite.
What happened: Phrase email service is currently offline, impacting the sign-up and password recovery functions in Phrase Suite. The disruption is a result of a large influx of unwanted emails triggered by a bot that initiated numerous registrations. This has triggered the spam protection at Phrase email service provider's servers and caused the temporary disruption. In the meantime, users can reach out to Phrase support team to create a new account or reset their password.
Actions taken: Captcha is introduced to limit bot activity on the relevant pages.
May 22, 14:20 CEST