Identified - We have successfully deduplicated metrics consumption for all blocked organizations. We are continuing work to develop per-organization deduplication tooling to ensure accurate billing cycle data, with the full team scaling these fixes tomorrow morning.
Jul 16, 2026 - 21:04 CEST
Monitoring - We have stopped the progression of the issue and are now working to identify the full scope of impact, including which organizations are affected or blocked. Affected accounts will be prioritized for resolution through a deduplication process, though this will take some time to complete.
Jul 16, 2026 - 19:31 CEST
Identified - We have identified the root cause as instability on a specific broker, which is causing repeated consumer group rebalancing in our Metrics service and leading to duplicate processing of metric updates. This may result in some customers experiencing incorrect consumption calculations or unexpected account blocking. We continue working on a fix.
Jul 16, 2026 - 18:29 CEST
Investigating - We are currently investigating an issue affecting our Metrics service that may result in duplicated metrics consumption for some customers. Our team is actively working to identify the affected components and determine the root cause. We will provide further updates as more information becomes available.
Jul 16, 2026 - 17:47 CEST
Resolved -
Orchestrator (EU) is available again since 5:32 PM CEST. All pending executions are being processed. This incident has been resolved.
Jul 16, 18:12 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 16, 17:41 CEST
Identified -
The issue has been identified and a fix is being implemented.
Jul 16, 17:27 CEST
Update -
We are continuing to investigate this issue.
Jul 16, 17:27 CEST
Investigating -
We are currently investigating an issue affecting Phrase Orchestrator. We are working to identify the root cause and will provide further updates as soon as more information is available.
Jul 16, 16:49 CEST
Resolved -
This incident has been resolved.
Jul 10, 17:24 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 10, 16:37 CEST
Investigating -
We are currently investigating an issue affecting the Translation Center in Phrase Strings (EU and US regions), where strings are failing to load. Our engineering team has identified a potential cause and is actively working to resolve it. We will provide further updates as our investigation progresses.
Jul 10, 16:24 CEST
Resolved -
The incident has been resolved.
Jul 8, 15:55 CEST
Monitoring -
The issue has been identified, a fix was implemented and we are monitoring the situation.
Jul 8, 15:08 CEST
Investigating -
We are getting reports from users about jobs disappearing from projects and we are currently investigating the issue.
Jul 8, 14:57 CEST