We are pleased to confirm that the webhook synchronization issue between Phrase Strings and Phrase TMS has been resolved and verified as fully operational, including for US data center customers. This incident is now closed.
Posted Sep 10, 2026 - 08:03 CEST
Monitoring
A fix has been implemented and deployed to address the webhook synchronization failures between Phrase Strings and Phrase TMS. We are currently monitoring the situation to confirm full stability. We will provide a further update once we have validated the resolution.
Posted Sep 10, 2026 - 07:34 CEST
Investigating
We are currently investigating an issue affecting the synchronization of jobs between Phrase Strings and Phrase TMS via webhooks in our EU region. Customers may experience failures or delays when syncing translation jobs between the two products. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.
Posted Sep 10, 2026 - 07:06 CEST
This incident affected: Phrase Strings (EU) (Translation center) and Phrase TMS (EU) (Connectors).