Degraded Performance of Branching in Phrase Strings (EU) between August 6, 2026 03:45 PM CEST and August 7, 2026 10:46 AM CEST

Incident Report for Phrase

Resolved

Changes made to branches during the incident window are now fully applied. Merged branches that were affected have been identified and impacted customers have been contacted directly. This incident has been resolved.
Posted Aug 07, 2026 - 16:12 CEST

Monitoring

A fix has been implemented. The backlog of missing events is now being processed. Once the queue is fully processed, unmerged branches will automatically receive the missing changes. We are monitoring the queue and results.
Posted Aug 07, 2026 - 10:30 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 07, 2026 - 10:18 CEST

Update

We are continuing to investigate this issue.
Posted Aug 07, 2026 - 09:54 CEST

Investigating

We are currently investigating an issue with branching events missing in Phrase Strings (EU), which may cause changes to not be applied when branches are merged.
Posted Aug 07, 2026 - 09:27 CEST
This incident affected: Phrase Strings (EU) (Translation center, API).