Gengo has resolved the underlying issue on their end. Price calculations and translation order submissions to Gengo are now working again.
Posted Sep 02, 2026 - 13:46 CEST
Investigating
We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.
Posted Aug 31, 2026 - 17:06 CEST
This incident affected: Phrase Strings (US) (Ordering) and Phrase Strings (EU) (Ordering).