Important Announcement - May 23, 2023 - Temporary Email Service Disruption
Scheduled Maintenance Report for Phrase
Completed
The scheduled maintenance has been completed.
Posted May 23, 2023 - 13:21 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 23, 2023 - 10:10 CEST
Scheduled
Start time: May 23, 2023 @ 09:00 AM CET
End time ETA: May 24, 2023 @ 12:00 AM CET

Customers affected: all Phrase users.
Products affected: Phrase Suite.

What happened:
The ongoing Email Service Disruption will require prolonged maintenance time until May 24, 2023 @ 12:00 AM CET.

Phrase email service is currently offline, impacting the sign-up and password recovery functions in Phrase Suite.
The disruption is a result of a large influx of unwanted emails triggered by a bot that initiated numerous registrations. This has triggered the spam protection at Phrase email service provider's servers and caused the temporary disruption.
In the meantime, users can reach out to Phrase support team to create a new account or reset their password.

Actions taken:
Captcha is introduced to limit bot activity on the relevant pages.
Posted May 23, 2023 - 10:08 CEST
This scheduled maintenance affected: Identity management - IDM (EU) and Identity management - IDM (US).